Refund policy
Return Policy:
We are confident in our products and committed to providing a hassle-free customer experience. Please note that returns and exchanges must be requested within 30 days of receiving the item. If you are not satisfied with any item received, we will gladly process your exchange or return. Please note that all refunded orders are subject to a $4.99 processing fee (no additional return fee applies to trial orders).
Want to exchange? The good news is: exchanges are always free, and you can get an extra 25% off your next purchase by selecting the "Buy Now" option. This is our way of thanking you for your continued patronage!
Use your order number and U.S. zip code to begin your return or exchange process.
After completing the process, you will receive a prepaid return label.
If you need to exchange an item, you can reselect the item and schedule an exchange time through our automated system.
We reserve the right to refuse any returns or exchanges deemed abusive or fraudulent.
EU Withdrawal Right:
If you are located within the EU, you have the right to withdraw your purchase without giving a reason within 14 days of receiving the goods. To exercise this right, please complete our EU Withdrawal Form or email us directly at service@laurageler.us. Upon receiving your withdrawal request, we will process your refund, including the original shipping cost you paid, within 14 business days.
When will I receive my refund?
If you paid by credit card, we will refund the eligible amount to your account within 14 business days from the date the return is processed. The refund amount should appear on your next billing statement, and the exact arrival time depends on your issuing bank and/or billing cycle. Unfortunately, we cannot refund the original shipping cost you paid.
To help us continue to offer you your favorite quality beauty products at the best prices, a $4.99 processing fee will be charged on all refunded orders.
Want to exchange? The good news is: exchanges are always free, and you can get an extra 25% off your next purchase by selecting the "Buy Now" option. This is to thank you for your continued patronage!
Can I return gift cards?
We do not accept returns of gift cards. Please contact us if you have any questions.
Frequently Asked Questions
Q: Can I change or cancel my order after placing it on LauraGeller.com?
A: Once an order is submitted, it cannot be cancelled or modified. Please contact us, and our customer experience experts will assist you.
Q: I received a shipping confirmation email, but the tracking number is unusable.
A: If your order has shipped today, please wait at least 24 hours for the tracking information to be uploaded to the tracking link. After that, for assistance, please visit our Help Center or chat with customer support online.
Q: Do I need to know my order status?
A: Order processing time is 3-5 business days after order placement. If your order has shipped today, please wait at least 24 hours for the tracking information to be uploaded to the tracking link. If you have not yet received an email update containing the estimated delivery date, please visit our Help Center or chat with customer support online.
Q: There was a damaged item in my package. Do you offer a replacement service?
A: Our Customer Experience team is ready to help you! Please contact us and fill out the form, and our Customer Experience team will get back to you as soon as possible. Alternatively, you can chat with customer service online.
Q: Can I exchange a single item in the set for another item?
A: You can request a replacement of a single item, a complete set, or a refund for the set. To submit a replacement request, please contact us and fill out the form, and our Customer Experience team will get back to you as soon as possible. Alternatively, you can chat with customer service online.
Q: Can I use multiple coupons?
A: Only one coupon code can be used per order (except for free shipping orders).